When you compare us to other local sprinkler companies who offer irrigation repair service, please note that most companies do not employ technicians who are dedicated just to irrigation system repair. With most companies, the person doing the sprinkler system repair work is one of their irrigation installers who doesn’t currently have an install job to do. And while installers do know irrigation system basics, they don’t often have to deal with tricky diagnostic issues. In the world of irrigation repair, experience is paramount. Hiring a technician who is able to quickly diagnose a wire problem or find a broken pipe and have the parts on hand to fix the problem saves you time and money.
GOOD THINGS TO KNOW ABOUT YOUR IRRIGATION SYSTEM REPAIRS
SPECIFIC REPAIRS- When you call in to have a specific repair done on your irrigation system, unless otherwise instructed, we will make only that repair. We may see other needs with your system, and we will try to point them out to you or write them on a door hanger we leave at your property. We will not make other repairs to your system other than those specified by you on our repair order without your approval. If you desire to have any other issues repaired, simply let the service tech know while he is there, or call us to schedule.
OTHER LEAKS- Sometimes after repairing a leaky irrigation line, another leak may show up on down the line, or in another part of your property. Once the initial repair is made, our service tech will make sure it is no longer leaking, and then be on his way. It can take anywhere from a half an hour to several hours for any subsequent or additional leaks to show up. We know that you don’t want to pay for our technician to wait around and see if any additional leaks show up later. If unfortunately one does, simply contact us and we will schedule another service call.
INOPERABLE/PLUGGED HEADS OR VALVES AFTER LEAK REPAIRS- One of the biggest problems irrigation systems encounter is from debris getting into sprinkler lines through a leak, changing out a sprinkler head, or from debris that comes through the water supply. Any time debris gets into irrigation lines, it has the potential to end up plugging heads and/or causing them to not rotate. Debris also can get into valves, causing them to not shut off or turn on properly. This problem can happen right away, or take some time. It can also require more than one return visit to help alleviate the debris problem. Although great care is taken when making the initial repair to not introduce debris into the system, it is inevitable that at least some debris gets in depending on the nature of the repair or part replacement on a system. The constant on/off nature of a system gives these particles ample places to get stuck in.
An example is when a stuck valve is cleaned out, another piece of debris can come down the line and plug the valve again, even soon after our technician has been there.
CONTROL TIMER/ELECTRICAL SYSTEM REPAIRS- Many controllers will flash an “ERROR” message when a valve solenoid or wire is bad. If the bad solenoid is replaced, the error message will go away. If there is a bad wire or wire connections, it may take some time for this error message to show up again on the controller. If this occurs, contact us and we will need to schedule another service call to trace the bad wire or connection.
Another reminder is also to replace the backup battery on your controller once a year. A bad battery will not hold a program for very long. Remember, just like on a car, different parts can fail at different times, and not usually when it is convenient.
OUR GUARENTEE- We will warranty the specific repair we make against failure for 1 year.